Privacy Policy
Privacy Policy
Last updated: March 15, 2025
Welcome to the National Bureau of Investigation (NBI) Online Appointment System, operated by the NBI in partnership with PSA Online Appointment Services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at https://nbi.psaonlineappointment.com.
Information We Collect
We collect personal information you voluntarily provide when scheduling appointments, including but not limited to: full name, date of birth, gender, nationality, contact number, email address, valid government-issued ID details, and purpose of appointment.
How We Use Your Information
- To process, confirm, and manage your appointment booking
- To send appointment reminders, updates, and service notifications via email or SMS
- To verify your identity and prevent fraud or unauthorized access
- To improve our services, website functionality, and user experience
- To comply with applicable laws, regulations, and official requests from government authorities
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only with: (a) authorized NBI personnel and government agencies as required by law; (b) trusted service providers (e.g., SMS gateways, email platforms) that process data on our behalf under strict confidentiality agreements; and (c) legal or regulatory authorities when required to fulfill statutory obligations.
Data Security
We implement industry-standard technical and organizational measures—including encryption, secure authentication, and regular security assessments—to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to: access, correct, or request deletion of your personal data; withdraw consent where applicable; and lodge a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise these rights, please contact us at support@nbi.psaonlineappointment.com.
Cookies and Tracking Technologies
Our website uses essential cookies to maintain session integrity and enable core functionality. We do not use non-essential cookies for advertising or analytics without your explicit consent.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at https://nbi.psaonlineappointment.com/privacy-policy. Significant changes will be communicated via notice on our website or email where appropriate.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer at Contact Us, or write to: NBI Data Protection Office, NBI Headquarters, United Nations Avenue, Ermita, Manila 1000, Philippines. You may also email support@nbi.psaonlineappointment.com.
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